AOL Web Hosting, AOL Hosting - AOL Web Hosting

AOL - America Online
AOL stands for America Online, a leading online service. America Online provides Internet access plus a number of member services, such as news, special-interest areas, and virtual chat rooms.
GENERAL

1. What is the 9.0 Optimized version of AOLŪ for Small Business?

2. What are the benefits of becoming an AOL for Small Business member?

3. Does AOL for Small Business cost more than AOL?

4. What is the "Welcome Screen" on AOL for Small Business?

5. How can I speak to an AOL for Small Business customer service representative directly?

6. How do I access discounts from leading office and computing suppliers?


REGISTRATION/ACCESS

7. How do I sign up for AOL for Small Business?

8. If I am an AOL member, will my bill change when I convert to AOL for Small Business?

9. When will my AOL for Small Business membership become active?

10. If a business has several employees, how many screen names do I receive with my AOL for Small Business membership?

11. What is narrowband? What is broadband? What are the differences?

12. Can AOL for Small Business help me with my broadband installation?

13. Does AOL for Small Business support Macintosh users?

14. What are the system requirements for AOL for Small Business?


USING AOL for SMALL BUSINESS

15. How many of my employees can be on my AOL for Small Business master account simultaneously?

16. Can I filter the Web pages that my employees can go to?

17. How can I protect my computers and company information?

18. How is AOL for Small Business different from the personalized Welcome Screens available on AOL 9.0 Optimized?

19. How can I share my calendar?

20. How can I sync my Calendar and my Address Book with my PDA or Pocket PC PDA device?

21. What applications can I sync?


PREMIUM SERVICES/WEB TOOLS

22. Who is ValueWeb?

23. What ValueWeb services are available for purchase?

24. How do I know if a domain name is available?


BUSINESS E-MAIL QUESTIONS

25. What is business e-mail?

26. What features does ValueWeb's business e-mail provide?

27. How do I register for business e-mail?

28. How many business e-mail addresses can I have?

29. How do I access and send mail from my business e-mail account?

30. How do I check my business e-mail from outside of my office?

31. How do I check my business e-mail and my AOL e-mail in the same place?

32. If I only want business e-mail, do I also have to buy/build a Web site?


WEB SITE QUESTIONS

33. How do I register and then access my web site?

34. What do I need to build a Web Site?




GENERAL

1. What is the 9.0 Optimized version of AOL for Small Business?
The NEW 9.0 Optimized version of AOLŪ for Small Business is designed exclusively for small business owners, entrepreneurs, and decision-makers. AOL for Small Business delivers an online experience that is more relevant and meaningful to you and your business, including programming focused on business issues, tools for business management, and small business-oriented offers and promotions.
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2. What are the benefits from becoming an AOL for Small Business member?
AOL for Small Business provides relevant content, tools and advice for building, growing and managing businesses more efficiently. Some of the most valuable features for members include:
· A business-oriented Welcome Screen, featuring relevant breaking news, business trends, advice from other business owners and opportunities for you to speak out on issues that are important to you.
· Six small business departments including Sales & Marketing, Money & Finance, Start-Up Business, Resource Center, Help & Support and Services & Savings departments that contain valuable advice, tips and tools provided by industry leaders including Fortune Small Business, Entrepreneur.com, SCORE, U.S. Small Business Administration, ValueWeb and more.
· Business networking services like business e-mail, Web site creation, search engine submission services and other online marketing tools to get the word out about your business.
· Real business discounts from leading retailers and service providers.
· Exclusive discounts on business e-mail and business class Web site packages from ValueWeb help members take their businesses online and establish a professional image. Members who desire more exposure for their businesses can access ecommerce enabled site packages, and search engine submission premium services.
· A FREE Small Business Spotlight newsletter sent to your e-mail box every Wednesday, highlighting the most popular small business discussions from our online community, a feature AOL for Small Business member Web site and exclusive Special Offers.
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3. Does AOL for Small Business cost more than AOL?
No, AOL for Small Business follows the current AOL consumer-pricing plan for the ISP service, and there are no additional charges for existing AOL members who convert to AOL for Small Business. However, AOL for Small Business members have access to premium services, like business e-mail and one-page Web site starter packages, which carry additional charges. For more information on AOL for Small Business pricing plans, visit keyword Billing.
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4. What is the "Welcome Screen" on AOL for Small Business?
The AOL for Small Business Welcome Screen appears at sign-on and provides members with one-click access to pertinent business information, tools, and services. See question 2 for more details.

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5. How can I speak to an AOL for Small Business customer service representative directly?
You can reach our AOL for Small Business customer service representatives 24 hours a day, 7 days a week in one of three ways:
1. By e-mail at AOLSmallBizHelp@aol.com
2. Via Live Chat accessible in the AOL for Small Business Help & Support Department
3. By phone at 1-877-265-7257

6. How do I access discounts from leading office and computing suppliers?
The AOL for Small Business Services & Savings department offers special small business products and services from our featured Partners. These offers can be accessed by clicking on the Services & Savings navigational button on your Welcome Screen. Additionally, special small business offers will be highlighted on the Welcome Screen daily. AOLSB members can find the latest offers at AOL Keyword: Small Business Services and Savings
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REGISTRATION/ACCESS

7. How do I sign up for AOL for Small Business?
For Non-AOL members
Non-AOL members can sign up for AOL for Small Business in two ways:
1. Go to http://www.aol.com/smallbusiness/amex to download and install the latest version of AOL for Small Business or request to have a CD-Rom mailed to you. After completing installation, log on to AOL and you will see the AOL for Small Business title on the Welcome Screen.
2. Call a member services representative to assist with registration at 1-877-265-7257.
For Existing AOL members
Go to AOL Keyword: Small Business and follow the instructions to join AOL for Small Business. Members on AOL 9.0 Optimized can click on the "Join Now! It's Free" button to start using AOL for Small Business immediately. Members on AOL versions 7.0 or below must first upgrade to AOL 9.0 Optimized by downloading the latest version of AOL 9.0 Optimized at AOL Keyword: Upgrade or requesting to have an 9.0 Optimized CD-Rom mailed to you. After installation, log on to AOL and you will see the AOL for Small Business title on the Welcome Screen. At any time, you can type AOL Keyword: Small Business for further information or call a member services representative to assist with registration at 1-877-265-7257.
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8. If I am an AOL member, will my bill change when I convert to AOL for Small Business?
No, your monthly AOL bill will not change as an AOL for Small Business member.
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9. When will my AOL for Small Business membership become active?
For New members
For New members, your AOL for Small Business membership will become active after you have completed successful installation and signed onto the service. You will know that your membership is active when you see the AOL for Small Business title on your Welcome Screen.
For Existing AOL 9.0 Optimized members
For existing AOL 9.0 Optimized members, your membership becomes active upon visiting AOL Keyword: Small Business and selecting the "Join Now! It's Free!" button to start using AOL for Small Business. You will know that your membership is active when you see the confirmation screen, followed by the AOL for Small Business title on your Welcome Screen.
For Existing AOL 7.0 members or below
For AOL members on AOL version 7.0 and below, your AOL for Small Business membership will become active after you visit AOL Keyword: Small Business and selecting from the "Download" or "Order a CD" options to start using AOL for Small Business. After installing AOL 9.0 Optimized software and signing onto the service for the first time, you will know that your membership is active when you see the AOL for Small Business title on your Welcome Screen.
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10. If a business has several employees, how many screen names do I receive with my AOL for Small Business membership?
You may create up to 7 screen names with your AOL for Small Business membership that can be used as your e-mail address and your chat name. Only the Primary Master Screen name will be automatically opted-in to the AOL for Small Business membership. If you decide to utilize the other 6 screen names, each needs to join AOLSB via AOL Keyword: Small Business. Only 1 screen name can be logged on at a time using a dial-up connection. If you have purchased business e-mail from ValueWeb, there is no limit to the number of mailboxes that you can create. For more information on purchasing additional business e-mailboxes from ValueWeb, please visit AOL Keyword: ValueWeb.
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11. What is narrowband? What is broadband? What are the differences?
AOL for Small Business members have the choice of connecting to the Internet using a dial-up (narrowband) or AOL for Broadband DSL connection. Dial up or narrowband refers to an Internet connection accessible over a telephone line. Broadband refers to an Internet connection accessed at high speeds, using a special "DSL" phone line.
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12. Can AOL for Small Business help me with my broadband installation?
Yes. For a fixed fee an AOL trained technician will provide personalized support in your home. AOL In Home Support is a great service for new and existing members who want help to either setup, install and register the following AOL products or to learn more about AOL's most popular features. Currently AOL In Home Support is available for AOL for Broadband DSL, AOL Home Networking, and AOL for Windows (PC Client). For more information, visit AOL Keyword: In Home Support. For more information on connecting multiple computers using AOL for Broadband DSL in your home office, please visit AOL Keyword: Home Network.
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13. Does AOL for Small Business support Macintosh users?
AOL for Small Business does not support Macintosh users at this time.
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14. What are the system requirements for AOL for Small Business?
The system requirements for an AOL for Small Business narrowband account are the same as the requirements for AOL 9.0 Optimized:

Windows 98 System Requirements:
-Pentium class processor 166 MHz or higher
-64MB (megabytes) of RAM minimum
-Hard drive free space required for install: 218 MB*
-VGA, SVGA or better display
-800x600 screen resolution for optimal viewing
-28.8 Kbps or faster modem or other means of an Internet connection
-Internet Explorer 5.0+
*Requires up to 214 MB of free space if Internet Explorer 6.0 needs to be installed.

Windows ME System Requirements:
-Pentium class processor 166 MHz or higher
-64MB (megabytes) of RAM minimum
-Hard drive free space required for install: 205 MB
-VGA, SVGA or better display
-800x600 screen resolution for optimal viewing
-28.8 Kbps or faster modem or other means of an Internet connection
-Internet Explorer 5.0+
*Requires up to 185 MB of free space if Internet Explorer 6.0 needs to be installed.

Windows 2000 System Requirements:
-Remote Access Services (RAS) Installed
-Pentium class processor 166 MHz or higher
-64MB (megabytes) of RAM minimum
-Hard drive free space required for install: 194 MB*
-VGA, SVGA or better display
-800x600 screen resolution for optimal viewing
-28.8 Kbps or faster modem or other means of an Internet connection
-Internet Explorer 5.0+
* Requires up to 185 MB of free space if Internet Explorer 6.0 needs to be installed.

Windows XP System Requirements:
-Pentium class processor 233 MHz or higher
-64MB (megabytes) of RAM minimum
-Hard drive free space required for install: 194 MB
-VGA, SVGA or better display
-800x600 screen resolution for optimal viewing
-28.8 Kbps or faster modem or other means of an Internet connection
-Internet Explorer 6.0 (comes with Windows XP) or higher

The system requirements for an AOL Broadband account are:.
AOL Broadband System Requirements:
-Pentium Class Processor (200 MHz or greater preferred)
-Windows 98, Me, 2000 or XP
-CD-ROM Drive
-32MB System Memory (RAM)
-108MB Available Hard Drive Space
-VGA Graphics Adapter (Video Card)
-VGA Monitor
-Either an available USB Port or a free PCI Card Slot
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USING AOL for SMALL BUSINESS

15. How many of my employees can be on my AOL for Small Business master account simultaneously?
Dial-Up/Narrowband
When accessing AOL for Small Business via your dial-up telephone line, only one screen name can be logged on at one time.
AOLŪ for Broadband DSL
With networking capabilities, advanced communication tools, and enhanced security features, AOL for Broadband is the perfect companion for your small business needs. For more details, Visit America Online Keyword: Broadband
All employees can share the same high-speed connection
Get 7 screen names and e-mail addresses so that each employee or department can have their own e-mail address. Plus, all 7 screen names can be online at the same time with only ONE AOL for Broadband account.* Includes nationwide dial-up access so you can check e-mail while traveling, even when others are on the high-speed connection at the office.**
*Requires networking equipment.
**Dial-up hours included per month vary by price plan. Additional charges may apply. Limit one dial-up user at a time.
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16. Can I filter the Web pages that my employees can go to?
The AOL master account holder can limit Web access to sub-account holders through AOL's Parental Controls feature by visiting AOL Keyword: Controls. However, web access restriction is based against age appropriateness concerns. You cannot use Web Controls to enter specific Web addresses that you would prefer your employees not visit (e.g. a job board site or games area).
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17. How can I protect my computers and company information?
Now AOL helps you protect your computers, important company documents, and confidential information with e-mail anti-virus and added firewall protection. Detect and repair infected e-mail attachments from known viruses before they infect your computers and help block unwanted intruders before they access your data.
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18. How is AOL for Small Business different from the personalized Welcome Screens available on AOL 9.0 Optimized?
AOL for Small Business is complementary to the personalized Welcome Screens available on AOL 9.0 Optimized by offering a customized Welcome Screen tailored to the needs of small business members. In addition, AOL for Small Business provides valuable business-class services such as priority customer care, access to business e-mail and Web site starter packages, local and online marketing services, small business articles and expert advice and the largest and most active online community.
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19. How can I share my calendar?
You can invite people to individual events on your personal calendar, or share your entire calendar so that others can view or edit it. To share your entire calendar follow these steps:
1. In one of the calendar views -- Month, Week or Day -- click the event. The View or Edit an Event screen appears.
2. Click the Share button that appears at the top of the Calendars list, to the left of your calendar view. The Share Your Calendar screen appears.
3. Follow the on-screen instructions to create a list of screen names with whom you want your calendar shared, and to designate whether your want that person to view your calendar or to view and edit it. Important: When you give Edit permissions, you grant that person full control of your calendar. Be sure to give Edit permissions only to those who you trust to create, edit and delete events on your calendar.
4. After you finish designating who you want to share your Calendar with, click the Share button. Calendar sends an e-mail to each of the screen names you listed, with information on how to view your calendar.

Calendar sends an e-mail to each of the screen names you invited to share your calendar, informing them that your calendar is available to them, and giving them a link that they can click to add your calendar to their Calendars list.

· You can only share your personal calendar, you cannot share the other subscribed calendars that appear on your Calendars list.
· You can only share your calendar with people who have AOL screen names, you cannot share your calendar with Internet e-mail addresses. However, you can invite people with Internet addresses to events; for details see Inviting Friends and Family to an Event.
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20. How can I sync my Calendar and my Address Book with my PDA or Pocket PC PDA device?
Click the Sync button at the top of your calendar. The Intellisync screen appears. If you haven't yet downloaded the sync software, follow the on-screen instructions to download and install the Intellisync software. Follow the on-screen instructions to synchronize calendar entries with your PDA or Outlook.
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21. What applications can I sync?
AOL 9.0 Optimized makes it possible for members to sync their Palm or Pocket PC devices and their Outlook, Outlook Express and Palm Desktop applications with the AOL Address Book, AOL Calendar and AOL Alerts & Reminders.
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PREMIUM SERVICES/WEB TOOLS

22. Who is ValueWeb?
ValueWeb is a Web hosting, domain name and business e-mail provider. ValueWeb and AOL for Small Business have partnered to deliver premium services such as business e-mail and business class Web site services to AOL for Small Business members. ValueWeb's business e-mail services enable you to register for an optional email account to match your company name (i.e. yourname@yourcompany.com). ValueWeb's business class Web site packages enables you to register a domain name to match your company name (i.e.www.yourcompany.com), access customizable design templates, use easy Web site-publishing tools, receive Web site hosting, and utilize business email services. AOL for Small Business members can access ValueWeb's premium services by visiting AOL Keyword: ValueWeb.
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23. What ValueWeb services are available for purchase?
ValueMail Pro Package
The ValueMail Pro Package Includes:
- FREE 20 custom web-based email addresses like: you@your-biz-name-here.com
- Editable text webpage
- Unlimited email aliases, forwarding and autoresponders

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Standard Web Hosting Package
The Standard Web Hosting Package Includes:
- FREE Macromedia Contribute Web design software ($149 retail value)
- Microsoft FrontPage extensions
- Search engine promotion software
- Graphical website statistics
- 250 MB Disk Space
- 10 GB/mo. Data Transfer
- 20 Email Accounts

The setup fee is waived for AOL for Small Business members. Additionally, AOL for Small Business members receive a special introductory offer of $9.95 for the first 3 months. Visit AOL Keyword: ValueWeb to access this offer.

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Commerce Web Hosting Package
The Commerce Web Hosting Package Includes:
FREE Miva Merchant Shopping cart software ($495 value)
- Marketing software
- 1000MB Disk Space
- 50 GB/mo. Data Transfer
- 50 Email Accounts
- MySQL Database
- FREE Macromedia Contribute Web design software ($149 retail value)
- Microsoft FrontPage extensions
- Search engine promotion software
- Graphical website statistics
- 250 MB Disk Space
- 10 GB/mo. Data Transfer
- 20 Email Accounts

The setup fee is waived for AOL for Small Business members. Additionally, AOL for Small Business members receive a special introductory offer of $9.95 for the first 3 months. Visit AOL Keyword: ValueWeb to access this offer.

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24. How do I know if a domain name is available?
To determine the availability of the domain name you want, visit AOL Keyword: ValueWeb. Enter the domain name you'd like to reserve in the search box on that page, and click Search. ValueWeb's system will congratulate you if the name is available, give you an opportunity to search for other available names, or will tell you that the domain name has already been taken.
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BUSINESS EMAIL QUESTIONS

25. What is business e-mail?
Business e-mail is a customizable e-mail address that matches your domain name (e.g you@your-biz-name-here.com).
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26. What features does ValueWeb's business e-mail provide?
a. 24x7 access to the business e-mail account via the Internet
b. Unlimited email aliases
c. Mail forwarding and autoresponders
d. POP compatible e-mail service.
e. SPAM Filters
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27. How do I register for business e-mail?
For AOL for Small Business members, register for business e-mail by simply clicking on briefcase and letter icon on the AOL for Small Business Welcome Screen. Your business e-mail options vary, depending on your subscription type and any additional business e-mailboxes you may have purchased from ValueWeb. Follow the easy, on-screen steps to establish your business e-mailbox(es). In some cases, there may be an up to 48-hour delay in processing your request. Once you're set up, you'll have extensive options available to you for personalizing your business e-mail. These include the ability to:
1. Automatically sort incoming e-mail
2. Use a customized signature with outgoing messages
3. Set up an automatic reply when you are out of the office
4. Forward your e-mail to another address
5. And much more
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28. How many business e-mail addresses can I have?
There is no limit to the number of mailboxes that you can select for a single domain name (Web address).
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29. How do I access and send mail from my business e-mail account?
Once you have purchased a business e-mail account, you can access, configure and send mail from your business e-mail account through the e-mail area on the ValueWeb Control Center home page.

You can also choose to configure your business e-mail to be viewed within e-mail software such as AOL Communicator (keyword AOL Communicator), Netscape, Eudora, Outlook, Pegasus or Calypso.
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30. How do I check my business e-mail from outside of my office?
Once you have purchased a business e-mail account, you can access, configure and send mail from your business e-mail account through the e-mail area on the ValueWeb Control Center home page.

You can also choose to configure your business e-mail to be viewed within e-mail software such as AOL Communicator (keyword AOL Communicator), Netscape, Eudora, Outlook, Pegasus or Calypso.
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31. How do I check my business e-mail and my AOL e-mail in the same place?
You can follow the steps from the ValueWeb account manager tool to simply forward messages from your new business e-mail address to your existing AOL for Small Business account.
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32. If I only want business e-mail, do I also have to buy/build a Web site?
No. In order to have business e-mail, you need to register a domain name (Web address) to be the basis for your branded, business e-mail, but you do not need to build (or buy) a Web site.
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WEB SITE QUESTIONS

33. How do I register and then access my web site?
After visiting AOL Keyword: ValueWeb and registering your domain name, you can purchase a Web site hosting package.
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34. What do I need to build a Web Site?
All you need is a Web browser such as AOL Small Business internal browser or an external browser such as: Netscape Navigator or Microsoft Internet Explorer. There is no coding or programming necessary. Just point and click your mouse to make your selections.
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