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2004 

and staff. The new flexible support service    based on Universal Management Infrastructure    

helps customers improve the use and cost management of their data centers.  

IBM launches a major healthcare initiative to help healthcare providers and payers manage costs, 

reduce medical errors and deliver better patient care. The initiative will infuse an estimated $250 

million of investments into IBM's healthcare business over the next three years for the hiring of 

new healthcare specialists, solutions development, R&D projects, IBM Business Partner 

collaborations and other programs.  

The U.S. Department of Defense selects IBM Business Consulting Services to help manage and 

support the development of policy on the use of Radio Frequency Identification Device (RFID) 

tags by 43,000 defense suppliers. RFID tags enable physical objects to be identified at any point 

during manufacturing and distribution. 

IBM announces E mail Security Management Services, a new managed security service 

designed to help companies reduce the risks inherent with e mail communications.  

IBM Global Services introduces new offerings designed to help retailers meet a January 1, 2005, 

deadline when new bar code standards become effective.  

The company rolls out IBM Desktop Management Services, a new suite of  price per suite  

remotely delivered services to help small and medium sized businesses manage their PCs and 

printers, including the ability to alleviate the growing headache of viruses and spam.  

IBM broadens its IBM Express Portfolio    which offers hardware, middleware, services and 

financing tailored to the needs of small and medium businesses    with the first Infoprint Express 

and Education Pack offerings, along with new Express models of the ThinkPad X40 together  

with the ThinkPad R50e and R51 notebooks.  

IBM announces new identity management solutions designed to help businesses and government 

agencies approach identity management as a core business requirement and protect their data, 

computer systems, users and facilities from unauthorized access.  

The company introduces IBM Solution for Compliance in a Regulated Environment (SCORE), a 

new regulatory compliance solution intended to make it easier and more cost effective for 

pharmaceutical, biotechnology and medical device companies to comply with regulatory 

mandates for R&D, manufacturing, and sales and marketing processes.  

IBM expands its Asset Recovery Solutions program    which provides customers a secure, cost 

effective method to retire unneeded computer hardware    from the Americas to  all regions of 

the world.  

Alliances 

Mayo Clinic and IBM announce a broad collaboration to accelerate advances in patient care and 

research with an aggressive set of technology initiatives. The collaboration will focus on new 

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