business, and between different SMEs identities and responses. Furthermore, 

cross tabulation data between different cities and different SMEs were 

undertaken to explore the use of the Internet by different categories of SME 

in different places. 

1.4 Methodology  

This study is conducted to describe or take a picture on how the small and 

medium enterprise exporters use computer and Internet to support their business 

activity. By describing or taking a picture only, this study is, of course, unable to 

answer the questions that expect the information on definite amount, type of 

business, and scale of business of the small and medium enterprises exporters in 

using the computer and Internet.  

However, the description or picture found in this study are sufficient to provide 

information and as a base in preparing the policies related to the development of 

export performance by small and medium enterprises and policies on the 

development of information and communication technology as one of the main 

infrastructure in business activity.  

The method applied in this study is descriptive analysis from primary data 

obtained through direct interview with exporters and secondary data available in 

the area where this study was conducted. The manipulation or data processing 

obtained in the survey was done by cross tabulation of the respondent's answers 

(small and medium enterprises exporter) upon the questions as put forward 

through the structured questionnaires.  

The study's survey was conducted in 8 big cities throughout Indonesia, namely, 

Medan, Bandar Lampung, Jakarta, Bandung, Yogyakarta, Surabaya, Denpasar, 

and Makassar. All are the capital cities of provincial and they are considered as 

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