Computer User And Computer Ownership 

Approximately 85,5% of the SME exporters have used computer to support their 

business activity, while the remaining 14,5% have not used computer in their 

business activities. The total computer ownership comprise of: 75 % from 1 to 5 

computers, 6 to10 computers (16%), 10 to 15 computers (3,2%), and those having 

more than 15 computers (4,9%).  

The degrees of computer uses by SME exporters are as follows: 60 % stated to use 

computer for management and Internet activity. While 20 % stated to use 

computer for the company management only, and 4.1 % is for correspondence 

only. Furthermore, only 31,2% of SME exporter used local area network (LAN) 

and the remaining 57.3 % ware using stand alone computer.  

Telephone Lines 

Most of the SME exporter have telephone lines, however, the number of phone 

lines used by the SME are as follow: 1 3 telephone lines  (74.6%), 4 7 telephone 

lines (19.7%), 8 11 telephone lines (1.2%), the rests, 1,7% have more than 11 line. 

Furthermore, approximately 58,2 % SME indicated that that it is difficult for them 

to obtain additional, while the remaining 41,8% stated that there is no problem in 

obtaining additional telephone lines and.  

In the context of the phone line usage, 22.5 % of SME exporters indicated that 

they have used special phone lines to access the Internet, 28.3% used the phone 

lines for Internet access and fax machine, and the remaining 22.8 % used the 

phone line for all purpose of communication (telephone, facsimile and Internet). 

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