facsimile transmission (see figure 3.2.7). The other reason as indicated by the 

SME is that they did not have the staff to understand computer and Internet, and 

to use Internet will require them to spend more money on equipment and staff.  

Figure 3.2.7. Reason for SME Exporter of Not Subscribing 

Internet

Others

24%

No advantage in using internet

43%

Only have 1 phoneline

10%

Difficult to obtain new phone line

11%

12%

Difficult to obtain information on ISP

0%

5%

10% 15% 20% 25% 30% 35% 40% 45% 50%

Accessibility of Internet by SME Exporters 

There are several factors determining SME employee's Internet accessibility. 

First, is the availability of communication facilities in the company (total 

computer, total phone line and computer network or LAN); second, is the level of 

employee knowledge computer and Internet; and third, is the availability of 

infrastructure to support as the communication facilities (telephone line and 

Internet provider).  

As indicated in Figure 3.2.8 below, Internet users among the SME exporter 

employees were quite high on the middle level managers (43% director and 

managers and 39% board of director and manager and electronic data processing 

staff).  Only 10% of the SME exporters provide Internet access to all employees in 

the company.  

VI    13