processing such permit sometime require different supporting from different 

agencies, but through One

Stop Services, that the application treated as a package 

and the applicant no longer have to go to the different office to obtain the 

supporting document. Figure 3.3.18, indicated that the majority (58 percent) of 

SME exporter have no knowledge of the existence of One Stop Services in their 

own city. Furthermore, only 31% of the SME indicated that the One Stop Services 

unit has help them to acquire business permits and 14 percent indicated that One 

Stop Services unit has not help them to acquire business permits. It is illustrated 

that the government socialization of the services provided by UPT to SME 

exporters is still inadequate. 

Figure 3.3.18. One Stop Services

No

Yes

Don t know

0%

10%

20%

30%

40%

50%

60%

One Stop Services help the SME

Existance of One Stop Servises

Protection Toward SME Exporters 

Protection given by the NEW ORDER to the big companies was a big disaster and 

has failed to establish a strong economic foundation in Indonesia. The SME who 

have never really enjoyed protection from the government before, in this study 

have also stated similar statement that the majority 63 percent of the SME 

exporter claimed that they do not need protection in running their activities.  

VI    42