4.  CONCLUSIONS AND RECOMMENDATIONS  

As discussed in the previous chapter, that the majority of the SME exporters 

interviewed in this survey were the Internet user of SME and mainly consist of the 

direct SME exporters. Having said that, the finding and recommendation in this 

survey were exceptionally related by the characteristic of the respondent, 

nevertheless, the finding of the survey concerning the use of ICT by exporters and 

the impact of regional were justifiable due to the increasing awareness and use of 

ICT for business purpose in Indonesia.  

4. 1.  Conclusions  

The Use of ICT By SME Exporters 

1.  Computer has already become standard equipment used by the SME 

exporters in the eight cities surveyed, due to the fact that approximately 85 

percent of the SME respondent in a different level already used computer 

to support their business activities. Nevertheless, only 60 percent of the 

SME exporters have utilized the computer to the level of administration, 

management and Internet. Furthermore, the majority of SME exporters (61 

percent) have 1   5 computer in their office and this is the reason that only 

43 percent of the SME exporters have installed local area network or LAN 

in the office. Geographic factor and the availability of telecommunication 

infrastructure and facilities were the main barriers of to the level of ICT 

uses by the SME exporters, the SME computer user in Java and Bali 

(Jakarta, Bandung, Yogyakarta, Surabaya and Denpasar) were higher 

compared to the of Java and Bali cities (Medan, Bandar Lampung and 

Makassar).  

VI    1