2.  Majority of the SME exporters (89 percent) claimed that they already 

possess adequate knowledge of the uses of ICT for business and support 

for their communication, information and promotion needs. Furthermore, 

the majority of the SME exporter (71 percent) were subscriber of the local 

Internet services provider (ISP).  Base on the above figure, this survey 

concluded that the SME exporter were quite advance in use of ICT 

compared to the overall ICT user in Indonesia.  

3.  The main reason for SME exporters on the use ICT is because Internet is 

more practical, effective and efficient media compared to the traditional 

means of communication by telex, phone, facsimile transmission and the 

use of courier services for document delivery. Secondly, the use of ICT 

have enable SME exporters to obtain wider information on new product, 

supplier of raw material web site, and demand of product, simply by 

clicking the small mouse and looking through monitor. Lastly, for the 

SME exporters it is also equally important for them to communicate with 

the same media and level of technology with their buyers. In the context of 

placing the SME into different categories, the manufacture SME exporters 

and the direct exporters SME were among the highest user of ICT in the 

categories. 

4.  The SME exporter in the cities outside Java and Bali (Medan, Bandar 

Lampung and Makassar) has a lower computer and Internet user compared 

to the other 5 cities in Java. The use of ICT is highly depended to the 

availability of basic infrastructure and facilities such as: availability and 

quality of phone line in the area; number of computer and phone line 

owned by the SME exporter; and, the availability of ISP in the area. It is 

clearly indicated by the survey that cities with better infrastructure and 

facilities have more ICT user SME compared the cities with less 

infrastructure and facilities.  

VI    2