4. 2.  Recommendations  

 The Use of ICT By SME Exporters 

1.  The development of information and communications technology will 

only be achieve if supported by adequate infrastructure and facilities. 

Government should prioritize the development by harmonizing and 

reducing gap of infrastructure and facilities between the regions. 

Furthermore, to increase the pace of development, the government should 

reduce the barriers and provide wider access of global information to the 

regional communities.  

2.  The ability to pay is the main barrier for the ICT accessibility of SME 

exporters to utilize the advantages of ICT for business purpose. 

Government should encourage investment and remove the barrier on ICT 

to increase the ability to pay of the community on ICT equipment and 

facilities.  

3. The government should provide better services to the business 

communities by undertaking a proactive approach and use ICT (Internet) 

media as a direct information center. This could be established by sending 

regular electronic mail (e mail) to the SME exporter regarding new 

regulation or government sponsored event. On the other hand the exporter 

could send feedback to the government regarding problems faced by the 

exporters and help the government by their participation on establishing 

sound business policies and a conducive business climate.  

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