2.3. SUPPORT

CHAPTER 2. HOW DO I USE WEBHOST MANAGER?

2.3

Support

The Support area contains one key support tool   the Interactive Knowledgebase. The Interactive Knowledgebase

enables you to find solutions to many common problems you may encounter when running WebHost Manager  

simply search for related topics to your keywords, and the Knowledgebase will present a list of solutions. All you

need to do to use a solution is click on the available link.

To use the Interactive Knowledgebase

1. Click on the Interactive Knowledgebase link in the Support menu.

2. Enter a brief keyword description of the problem you are having in the Enter Issue field.

Example: If you have a problem with mailman after installing suexec, enter: suexec mailman

3. Enter the domain that has the problem in the Affected Domain field. This will customize any solutions

you find to that domain.

4. Click on the

button.

5. Click on the Click to fix! link next to the required solution. If you entered a domain as part of the search

criteria, the solution script will automatically run against that domain. If you did not enter any domain as

part of the search criteria, the solution script will run against your account.

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