CLAIMS GUIDE
The insured is provided with claim information after approval for one of IMG's products. The
material the insured receives includes an ID card with important phone numbers, a pamphlet about
precertification and an example of a Claim Form. Despite this information, your client may ask
you for help at the time of a claim.
The following section has been designed to give you important claims information. With this sec 
tion, you can assist your client at the time of application, during a follow up call or when they
notify you of a pending claim. Not only does this make you valuable to your client, it helps smooth
the claim process for all parties.
The Claims Section Is Outlined As Follows:
Precertification
Hospital Admission Review
Continued Stay Review
Important Information
Claims Process Emergency
Claims Process Non Emergency
How and Why a Claim is Investigated
Common Questions
How Do I File A Claim Form
Completed Claim Form
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