Virtual Private Server User Guide

About This Document

This guide also uses the following typographical conventions: 

   Italic   Used for filenames and variables. 

   Bold   Used to denote UNIX commands, as well as buttons and menu items 

on a graphical interface.

   Constant Width  Used in examples to show the contents of files or the output 

from commands. 

   Constant Bold   Used in examples to show interaction between you and the 

UNIX shell. The text that you type is shown in Constant Bold. For example: 

    > Please enter your Username: admin

    > Please enter your Password: ********

Note: Whenever you see example.com in this guide, you will need 

to enter your own domain name. Do not type example.com verbatim.

We realize there is a learning curve involved with administering a virtual server, 

especially one with the power and capabilities of the VPS product line. This 

chapter contains useful information for those times when you need additional help 

with your VPS server, or simply wish to provide feedback or suggestions. 

Because of the unprecedented amount of configuration possible by you, the 

server administrator, it is especially important that you read and understand our 

Support Boundaries prior to submitting an issue to our Technical Support team. 

Support Boundaries

The unprecedented freedom and flexibility that come with these products bring 

with them a certain degree of responsibility. To better serve our customers, we 

have identified distinct areas of responsibility for which our Technical Support staff 

can assist you with your product as well as areas where they cannot. Because 

you have the ability to do many things with your product that will put you outside of 

our supported configuration, it is important to become familiar with these support 

boundaries and the responsibilities you take upon yourself when you exercise 

your freedom to go beyond them. 

You will find information about these support boundaries throughout this guide. In 

addition, a summary of these boundaries is found as an appendix. To assist in 

presenting this information, we define the following terms, which are used 

throughout this guide:

Technical Training Department

August 2004

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