BACKGROUND
CEI's subsidiary, Cox Communications, Inc. ( CCI or Cox Communications ), is one
of the nation's largest multi service advanced communications companies. CCI offers an array
of services to its customers, including cable television, advanced digital video programming
services, local and long distance telephone services, high speed Internet access, and commercial
voice and data services. CCI is the fifth largest cable company in the nation, serving
approximately 6.2 million customers nationwide, and it provides one of the highest capacity and
most reliable broadband delivery networks in the world.
CCI also provides some of the highest quality customer service in the cable industry.
Cox Communications was the first cable company ever to receive the J.D. Power award for
customer service and twice has been named as Cablevision Magazine's Operator of the Year.
Much of this success is attributable to CCI's responsible telemarketing operations, which it uses
to acquire, maintain and strengthen relationships with its customers. Unlike other media,
telephone contacts enable Cox Communications' customer care representatives to explain fully
the features and capabilities of CCI's increasingly diverse bundle of services and to tailor service
offerings and flexible billing options to the requirements of individual customers. Outbound
telephone campaigns also have proven critical to CCI's successful deployment of powerful new
broadband services, such as its enhanced video, voice and high speed Internet access services.
Telemarketing campaigns can be designed to pinpoint households in the path of rolling
technological upgrades and are among the fastest and most efficient means of informing
consumers when new services become available in their neighborhoods.
Another CEI subsidiary, Cox Newspapers, Inc. ( CNI ), is one of the nation's largest
newspaper publishing enterprises with seventeen daily and thirty weekly newspapers in
metropolitan areas such as Atlanta, Georgia, Austin, Texas, Dayton, Ohio and Palm Beach,
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