Cox accordingly urges the Commission to revise the proposed amended TSR to clarify
that it is not intended to prevent transfers of customer billing information from a seller to its own
sales agents (and vice versa) for use in telemarketing calls involving the seller's own products
and services. Specifically, the FTC should permit the disclosure and receipt of cus tomer billing
information to and from sellers and their third party telemarketing agents where: (1) the
information was originally acquired during the sale of the seller's own goods or services; and (2)
the subsequent use of the customer's billing information is limited to transactions involving the
same seller's goods and services. The Commission also should clarify that nothing in the
proposed amended Rule is intended to prevent a seller's transfer of comprehensive customer
records, including customer billing information, to its successor in interest after an ordinary
course transfer of control event, such as a merger or sale of a seller's business as a going
concern.
IV.
THE PROPOSED DEFINITION OF AN OUTBOUND TELEPHONE CALL IS
OVERBROAD.
The Commission's proposed definition of an outbound telephone call would extend the
applicability of the TSR to
inbound
calls in two situations: (1) when, in the course of a single
call, a consumer or donor is transferred from one telemarketer soliciting one purchase or
charitable contribution to a different telemarketer soliciting a different purchase or contribution,
and (2) when a single telemarketer solicits purchases or contributions on behalf of two separate
sellers or charitable organizations (or some combination of the two).
99
In these circumstances,
the transferred call or second solicitation would be treated as an outbound telephone call
subject to all of the requirements of the proposed amended TSR.
99
NPRM
at 4500.
34