Contract # GS00T01AHD0002 

Proposal to Add Federal Telecommunications Service   Long Distance (FTS LD) 

Agents for platforms including Open/VMS, Novell, OS390, CICS, and Lotus 

Domino may be provided at additional charge. 

AT&T customer help desk to assist users with authentication 

questions/problems is available 24x7 via toll free number. 

AT&T technical support for questions/problems associated with the 

infrastructure is available during the normal business day (Monday Friday, 

8:00 am   5:00 pm Eastern Time) via a toll free number. 

AT&T will provide RSA SecurID Tokens. 

AT&T will provide fully managed Token Distribution services. 

AT&T will provide the resources needed to manage this service within stated 

service levels. 

6.6.1.3 

AT&T's MSSTA Offer Features 

AT&T is pleased to provide the monitoring and management services for the 

following RADIUS and RSA SecurID components: 

Monitor the components 24x7 for availability and performance characteristics 

and security events. 

Identify and apply Operating System software level patches that relate to 

security issues or known bugs affecting the operation of the ACE server or 

ACE application.  

Provide firewall rule changes. Individuals authorized by the customer and 

identified to AT&T as such can initiate a rule change control process by 

calling AT&T. 

Respond to all reported outages and security events within 30 minutes. 

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 

f:\mcghee\vol_1sec6d_r.doc 

I 6 105