Contract # GS00T01AHD0002
Proposal to Add Federal Telecommunications Service Long Distance (FTS LD)
Load Capacity Testing is available on an individual incident basis or in packs of three
or six to allow the Government to make changes and re test. Emergency load testing
is also available, with 24 hour advance notice.
Support Services On Demand
AT&T can provide extended management services to if the Government need
additional support beyond the agreed upon management levels. This extended
management service is called Remote Customer Support Services On Demand.
Remote Customer Support Services on Demand, involves services performed at the
request of a customer or an appointed representative. There are three levels of
Remote Customer Support Services on Demand service Level A, Level B, and
126.96.36.199.1 Remote Customer Support Services on Demand Level A
Remote Customer Support Services on Demand Level A is provided at no additional
fee with managed hosting services (Remote Customer Support Services on Demand
A is provided for a fee in a customer managed platform), and involves the most basic
activities but without involvement of tools, equipment, physical labor, keyboard or
other data input. The following types of tasks are examples of what are included in
Examples of Level A service include:
Reboot of a server
Pushing a button or switching a toggle
Setting a dip switch
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
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