Contract # GS00T01AHD0002
Proposal to Add Federal Telecommunications Service Long Distance (FTS LD)
220.127.116.11.3 Remote Customer Support Services On Demand Level C
Remote Customer Support Services On Demand Level C includes all the services of
Level B, plus direct contact with equipment configuration, including hardware and
software interaction, provided the Government or an approved representative
provides accurate, understandable real time instructions. Remote Customer Support
Services On Demand Level C is provided for a fee.
Examples of Level C include:
Installing previously received equipment in existing rack space
Replacing hardware components with spares and upgrades
Upgrading drive capacity by installation of new or additional disk drives.
All tasks involving senior System Administration/Special Project staff
All tasks involving unscheduled emergency procedures (installations,
6.7.14 Database Services
Deploying e business solutions are a means to gain a competitive edge in the
marketplace. Time to market is an essential element when outsourcing applications.
Many businesses implementing e business solutions frequently do not have the in
house Information Technology (IT) programming resources or e business expertise
needed for Database development in an e business timeframe. Database Services can
help meet these needs.
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
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