Contract # GS00T01AHD0002 

Proposal to Add Federal Telecommunications Service   Long Distance (FTS LD) 

6.7.13.1.3  Remote Customer Support Services On Demand Level C 

Remote Customer Support Services On Demand Level C includes all the services of 

Level B, plus direct contact with equipment configuration, including hardware and 

software interaction, provided the Government or an approved representative 

provides accurate, understandable real time instructions. Remote Customer Support 

Services On Demand Level C is provided for a fee. 

Examples of Level C include: 

Installing previously received equipment in existing rack space 

Replacing hardware components with spares and upgrades 

Adding memory 

Upgrading drive capacity by installation of new or additional disk drives. 

All tasks involving senior System Administration/Special Project staff 

members 

All tasks involving unscheduled emergency procedures (installations, 

troubleshooting etc.) 

6.7.14  Database Services  

Deploying e business solutions are a means to gain a competitive edge in the 

marketplace. Time to market is an essential element when outsourcing applications. 

Many businesses implementing e business solutions frequently do not have the in 

house Information Technology (IT) programming resources or e business expertise 

needed for Database development in an e business timeframe. Database Services can 

help meet these needs.  

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 

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