LIST OF FIGURES 

Figure 1: Graph illustrating Requests/sec Vs Responses/sec [4]

.......................................2 12 

Figure 2: Graph illustrating Requests/sec Vs Completed Sessions/sec 

........................2 13 

Figure 3: Model of an Email system [5]

.............................................................................2 15 

Figure 4: Illustration of Service Instance creation engine [6]

...........................................2 16 

Figure 5: Illustration of path taken for a HTTP request and response

.............................. 3 26 

Figure 6: Service monitoring between Customer and a single Service Provider

...............4 40 

Figure 7: Service Monitoring between Customer and a Multiple Service Providers

.........4 42 

Figure 8: Jigsaw Proxy Configuration with HTTPQoS Filter

............................................4 46 

Figure 9: HTTPQoS Filter Architecture Overview

............................................................4 47 

Figure 10: General parameter and QoS parameter groupings

..........................................4 54 

Figure 11: HTTPQoS Filter Configuration using the JigAdmin Tool

................................5 64 

Figure 12: Service ID and Contract ID in SLA

..................................................................6 70 

Figure 13: Framework Architecture

...................................................................................6 76