ABBREVIATIONS 

AF  Assured Forwarding 

ASP  Application Service Provider 

CRM  Customer Resource Management 

DNS  Domain Name Service 

DTD  Document Type Definition  

EF  Expedited Forwarding 

Diffserv Differentiated Services Framework 

HTTP  Hypertext Transfer Protocol 

IntServ Integrated Services Architecture 

IP  Internet Protocol 

ISP  Internet Service Provider 

PHB  Per Hop behaviors 

QoS  Quality of Service 

SLA  Service Level Agreement 

SLAVSP Service Level Agreement Verification Service Provider 

SGML  Standard Generalized Markup Language 

XML  Extensible Markup Language 

XSL  Extensible Stylesheet Language