An overall architecture had to be designed for each of the previous parts to work together. 

This architecture was discussed in Chapter 4 and is shown in the next diagram 

Figure 13: Framework Architecture 

Once this architecture was decided on, the first part of the objective consisted of developing 

a proxy that could capture the necessary parameters to be able to monitor Web delivered 

services from the end user perspective. This part of the framework was successfully 

implemented and provides a valuable piece of work that can be extended in the future. It 

must be mentioned that the extensibility of the Jigsaw server facilitated the development of 

this part of the framework immensely. 

The next part was to develop a SLA template that could encompass the QoS requirements of 

a Web delivered service as perceived by the end user. This necessitated examining the types 

of parameters that required monitoring for Web delivered services. There was a certain 

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