7 REFERENCES 

[1] Microsoft,  Software as a Service: The Opportunity for Application Service 

Providers   , 2000; 

http://www.microsoft.com/ISN/downloads/ASP%20partnership%20WP.doc 

[2] QoSForum,  The need for QoS   , 1999; 

http://www.qosforum.com/tech_resources.htm 

[3] QoSForum,  The IP FAQ QoS Forum White Paper   , 1999; 

http://www.qosforum.com/docs/faq/faq.pdf 

[4] N. Bhatti and R. Friedrich,  Web Server Support for Tiered Services   , December 

1999; http://www.hpl.hp.com/techreports/1999/HPL 1999 160.html 

[5] Agilent,  Agilent Firehunter Service Models and Baselining   , 1999; 

http://www.firehunter.com/library/measure2.htm 

[6] D. Caswell and S. Ramanathan,  Using Service Models for Management of Internet 

Services   , 1999; http://www.hpl.hp.com/techreports/1999/HPL 1999 43.html 

[7] G. D. Rodosek and T. Kaiser,  Determining the Availability of Distributed 

Applications   , vol. Integrated Network Management V: Chapman & Hall, 1997;  

[8] S. Adler,  The Slashdot Effect   , 1998; 

http://ssadler.phy.bnl.gov/adler/SDE/SlashDotEffect.html 

[9] N. Kausar, B. Briscoe, and J. Crowcroft,  A charging model for Sessions on the 

Internet,  presented at Fourth IEEE Symposium on Computers and Communications, 

Sharm El Sheikh, Egypt, 1998. 

[10] J. W. Hong, J. S. Kim, and J. T. Park,  A CORBA based Quality of service 

Management Framework for Distributed Multimedia Services and Applications   in 

Proc. of IFIP/IEEE International Workshop on Distributed Systems: Operations and 

Management

, 1998;  

[11] F. Siqueira and V. Cahill,  Quartz: Supporting QoS Constrained Services in 

Heterogeneous Environments   . Trinity College Dublin, January 1999; 

ftp://ftp.cs.tcd.ie/pub/tech reports/reports.99/TCD CS 1999 01.pdf 

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