SMEs and E Commerce   The Asia Foundation

Figure 1.14 

Effect of received speed toward Internet using 

Affect

124

25

Not Affect

0

20

40

60

80

100

120

140

No. of respondents

4.2.2.6 Number of ISPs used 

Most companies (69.5%) subscribed one ISP (Figure 1.15). Only 7.8% of 

companies subscribed three or more ISPs. 

Figure 1.15 

Number of ISPs used 

Three ISPs

11

Two ISPs

32

98

One ISP

0

10

20

30

40

50

60

70

80

90

100

No. of respondents

4.2.2.7 Reasons for choosing the ISP 

Many ISPs were available in each city. In some cases, web designers chose the 

ISP for the respondents. However, companies generally chose the ISP for four 

reasons: good service, cheap, fast, and famous (Figure 1.16). 

A number of respondents stated that the approach of the ISP's sales agents to the 

companies affected their selection of ISP. In many cases, those sales agents 

would provide information and a training program on using the Internet for the 

companies.  

In addition, most ISPs have technical help centers in big cities. Their customers 

can contact them and ask for help on the telephone. Most respondents (91%) 

were satisfied with their ISP. 

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