SMEs and E Commerce   The Asia Foundation

4.3 Internet 

Applications 

Functions of the Internet that most Internet users ranked as the top three uses 

were as follows (Figure 1.20): 

     Communication with customers (70.39%) 

     Research/information search (56.58%) 

     Communication with suppliers (39.47%) 

     Promote company (39.47%) 

Figure 1.20 

Internet Applications 

Info sharing

51

Internal com

54

I banking

25

Sell online

35

Buy onine

33

Promotion

96

Download

103

Research

126

126

Email client

Email supplier

81

0

20

40

60

80

100

120

140

No. of respondents

4.3.1 Email/Communication 

Over 40% of the Internet users in all sectors and cities had used the e mail daily 

to communicate with their suppliers and their customers.  

53.28% of the Internet users had used the e mail to communicate with their 

suppliers (Figure 1.21).  

     54.32% of these companies used daily 

     25.93% used several times a week 

18