SMEs and E Commerce   The Asia Foundation

Figure 1.35 

Reasons for the bank selection 

Have account

14

Good reputation

1

Reasons

5

others

0

2

4

6

8

10

12

14

No. of respondents

4.4.3  Functions of Internet banking 

Respondents unanimously found the Internet banking a useful tool. Functions of 

the Internet banking that most respondents had used the Internet banking to check 

balance, transfer funds, and facilitate e commerce activities (Figure 1.36) 

Figure 1.36 

Functions of Internet banking 

1 8

1 7

1 5

1 6

1 4

1 2

1 0

7

8

6

4

1

1

2

0

B alan ce

T ran sfer  fu n d s

Loan

Facilitate E  

oth er

ch eck in g

C om m  facilities

4.4.4  Users' concerns about using Internet banking 

65% of the respondents had had no concerns about the Internet banking. 35% of 

the respondents on Internet banking had concerns about security and reliability of 

the transactions.  

29