SMEs and E Commerce The Asia Foundation
4.6.2 Time of the membership of the e commerce portal
53.12% of the e commerce portal's members had joined the portal for one year
(Figure 1.70). There were cases that respondents had joined the e commerce
portal for longer than three years.
Figure 1.70
Time of the membership of the e commerce portal
> 3 yrs
3
6
3 yrs
6
2 yrs
17
1 yr
0
2
4
6
8
10
12
14
16
18
No. of respondents
4.6.3 Service of the e commerce portal
Most e commerce portal provided company listing and selling products services
(Figure 1.71). There were fewer cases that the e commerce portal provided
buying products or on line transaction support services.
Respondents stated that they expected the price of the service of the e commerce
portal be lowered. Respondents also expected the speed of services, useful
information, fully integrated services, and insurance to be improved or offered.
Some respondents suggested that the e commerce portal should help promoting
their websites.
Most respondents were satisfied with services of their e commerce portals
(Figure 1.72).
Most respondents (84.8%) would continue using their e commerce portals
(Figure 1.73). Those who would stop using the e commerce portal complained
about unsatisfactory services of the portal.
In four cases, the services of e commerce portals were out of charge. In other
cases, joining fee was between 2,500 5,000 Baht (USD 55 111). Annual fee was
between 2,000 50,000 Baht (USD 44 1111). Transaction fee was between 3,600
50