Web Hosting Getting Started Guide 81
These troubleshooting tips should help with problems you might encounter when trying to
publish your web site.
For more troubleshooting help anytime, see the SiteBuilder User Guide or our online help
Verify Your Internet Connection
Confirm that your computer has an active connection to the Internet. A simple way of
verifying your Internet connection is to open your web browser and try to connect to an
Internet web site.
Verify Your Yahoo! Web Hosting Account
Publishing your web site requires a Yahoo! Web Hosting or Merchant Solutions account.
Please note that having a Yahoo! ID is not the same as having a Yahoo! Web Hosting or
Merchant Solutions account. If you have a Yahoo! Web Hosting or Merchant Solutions
account, verify that your account is still active by signing in to Yahoo! at
If you re seeing an error message when you try to publish or import that says, "Unable to
negotiate a secure connection with the server," you may need to upgrade your SiteBuilder
When you publish or import a site or catalog with Yahoo! SiteBuilder, your computer
transmits your Yahoo! account user name and password to the Yahoo! servers: Just as you
need your user name and password to sign in to your Web Hosting Control Panel, you must
provide this information to communicate with our servers. By default, SiteBuilder will
transmit this information using a secure connection, protected by SSL (Secure Sockets
Yahoo! is changing the way it manages these secure connections, and due to these
changes, you will be unable to successfully connect with the Yahoo! servers to publish or
import unless you are using SiteBuilder version 2.2 or higher.
Important: If your version of SiteBuilder is older than version 2.2, you will need to upgrade
by downloading a new version of SiteBuilder rather than using the update tools available in
your computer s Start menu. Downloading will simply copy the updates to your computer,
replacing your old version of SiteBuilder while leaving all of your work and your web site
intact. (Note that you will be able to use the standard update process for future upgrades,
and that Yahoo! SiteBuilder remains a free tool. There is no charge for upgrading.)
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