Web Hosting Getting Started Guide 81 

Troubleshooting Tips 

These troubleshooting tips should help with problems you might encounter when trying to 

publish your web site. 

For more troubleshooting help anytime, see the SiteBuilder User Guide or our online help 

center, at 

http://help.yahoo.com/help/us/webhosting/sitebuilder2/trouble/

. 

Verify Your Internet Connection 

Confirm that your computer has an active connection to the Internet. A simple way of 

verifying your Internet connection is to open your web browser and try to connect to an 

Internet web site. 

Verify Your Yahoo! Web Hosting Account 

Publishing your web site requires a Yahoo! Web Hosting or Merchant Solutions account. 

Please note that having a Yahoo! ID is not the same as having a Yahoo! Web Hosting or 

Merchant Solutions account. If you have a Yahoo! Web Hosting or Merchant Solutions 

account, verify that your account is still active by signing in to Yahoo! at 

http://smallbusiness.yahoo.com/services/

. 

Upgrade SiteBuilder 

If you re seeing an error message when you try to publish or import that says, "Unable to 

negotiate a secure connection with the server," you may need to upgrade your SiteBuilder 

software. 

When you publish or import a site or catalog with Yahoo! SiteBuilder, your computer 

transmits your Yahoo! account user name and password to the Yahoo! servers: Just as you 

need your user name and password to sign in to your Web Hosting Control Panel, you must 

provide this information to communicate with our servers. By default, SiteBuilder will 

transmit this information using a secure connection, protected by SSL (Secure Sockets 

Layer) technology. 

Yahoo! is changing the way it manages these secure connections, and due to these 

changes, you will be unable to successfully connect with the Yahoo! servers to publish or 

import unless you are using SiteBuilder version 2.2 or higher.  

Important: If your version of SiteBuilder is older than version 2.2, you will need to upgrade 

by downloading a new version of SiteBuilder rather than using the update tools available in 

your computer s Start menu. Downloading will simply copy the updates to your computer, 

replacing your old version of SiteBuilder while leaving all of your work and your web site 

intact. (Note that you will be able to use the standard update process for future upgrades, 

and that Yahoo! SiteBuilder remains a free tool. There is no charge for upgrading.) 

Copyright   2006 Yahoo! Inc. All rights reserved.