Statewide Internet Portal Authority (SIPA)
8.1.2 Web Hosting Services
The contractor shall provide web hosting services necessary to support an operating
website. These services include: Monitoring, alerting, reporting and anomaly response,
capacity planning, capacity management, performance tuning, backup operations, restore
operations, configuration management, system upgrade management, software release,
domain name service management, digital certificate management, application
maintenance, application support, business continuity and disaster recovery solutions.
The contractor shall design, build, support, operate, and maintain a suitable web hosting
capabilities.
8.1.2.1
Monitoring, Alerting, Reporting, Response, and Owner
Access
8.1.2.2
Capacity Planning and Management
8.1.2.3 Performance
Tuning
8.1.2.4
Backup and Restore Operations
8.1.2.5
System Upgrade Management
8.1.2.6 Configuration
Management
8.1.2.7 Software
Release
8.1.2.8 DNS
Management
8.1.2.9
Digital Certificate Management
8.1.2.10 Application maintenance and support
8.1.2.11 Business Continuance and Disaster recovery solution
8.1.3 Security Management
The contractor shall provide security for the portal itself and the various links. The
contractor must provide all aspects of security including but not limited to: User
identification, intrusion prevention, intrusion detection, intrusion response, virus
prevention, spamming prevention, and redundancies for business continuity and disaster
recovery. The business continuity and disaster recovery requirement is very important as
state and local government becomes more dependent on Internet connectivity for their
business.
8.1.3.1 Requirements
Refinement
8.1.3.2
Alternative Investigation and Evaluation
8.1.3.3 Recommendations
8.1.3.4 Approval
to
Proceed
8.1.3.5 Build
8.1.3.6 Acceptance
8.1.3.7
Operation, Support, and Maintenance
8.1.4 Identity Management
Request for Proposal 10/29/2004
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