Contract # GS00T01AHD0002 

Proposal to Add Federal Telecommunications Service   Long Distance (FTS LD) 

Internet based ACE/RADIUS servers managed and hosted by AT&T in a 

secure AT&T Data Center. 

AT&T will provide RSA ACE Agents and technical support to the customer 

to facilitate proper configuration of devices utilizing RSA SecurID. Agents 

for Windows NT and RADIUS supports most VPN devices included. Agents 

for optional platforms including Open/VMS, Novell, OS390, CICS, and Lotus 

Domino may be provided at additional charge. 

AT&T customer help desk to assist users with authentication 

questions/problems is available 24x7 via toll free number (Tier 2). 

AT&T technical support for questions/problems associated with the 

infrastructure is available during the normal business day (Monday Friday, 

8:00 am   5:00 pm Eastern Time) via a toll free number. 

AT&T will provide RSA SecurID Tokens. 

AT&T will provide fully managed Token Distribution services. 

AT&T will provide the resources needed to manage this service within stated 

service levels. 

The following explains the default service levels provided for the Subscription 

Service: 

After the initial installation, new tokens are mailed for delivery within three 

(3) business days of receipt of an authorized request. 

Tokens records can be deleted from the database within one (1) business day 

of receipt of an authorized request, or immediately over the phone in an 

emergency situation. 

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 

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