Contract # GS00T01AHD0002 
Proposal to Add Federal Telecommunications Service   Long Distance (FTS LD) 
Web Server Log Monitoring 
File System Utilization 
Web Server Auto Restart. 
Database Management/Monitoring including: 
Oracle 8i (Database Table Space Monitoring, Database Disk Monitoring, 
Database Sequence Monitoring, and Database Table Monitoring) 
SQL Server 7 and SQL 2000 (SQL Server Resource Usage Monitoring, 
Database Monitoring, Transaction Log Monitoring, SQL Server Lock 
Monitoring and SQL Server Process Monitoring). 
Service Level Agreements (SLA) 
An industry leading SLA guarantees our backbone performance and reliability in 
AT&T's goal is to ensure that, on average, no customer or backbone site is without 
service for more than two (2) hours per month. This translates to a monthly uptime of 
99.7 percent. This goal includes downtime resulting from scheduled and unscheduled 
maintenance activities and hardware, software and telecommunications failures.  
Scheduled maintenance activities are conducted during off peak hours with two (2) 
weeks notice. In the event that emergency unscheduled maintenance activities are 
required, AT&T follows pre established notification procedures to ensure that the 
Government is notified. 
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 
I 6 115 



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