Contract # GS00T01AHD0002
Proposal to Add Federal Telecommunications Service Long Distance (FTS LD)
Web Server Log Monitoring
File System Utilization
Web Server Auto Restart.
Database Management/Monitoring including:
Oracle 8i (Database Table Space Monitoring, Database Disk Monitoring,
Database Sequence Monitoring, and Database Table Monitoring)
SQL Server 7 and SQL 2000 (SQL Server Resource Usage Monitoring,
Database Monitoring, Transaction Log Monitoring, SQL Server Lock
Monitoring and SQL Server Process Monitoring).
Service Level Agreements (SLA)
An industry leading SLA guarantees our backbone performance and reliability in
AT&T's goal is to ensure that, on average, no customer or backbone site is without
service for more than two (2) hours per month. This translates to a monthly uptime of
99.7 percent. This goal includes downtime resulting from scheduled and unscheduled
maintenance activities and hardware, software and telecommunications failures.
Scheduled maintenance activities are conducted during off peak hours with two (2)
weeks notice. In the event that emergency unscheduled maintenance activities are
required, AT&T follows pre established notification procedures to ensure that the
Government is notified.
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
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