Contract # GS00T01AHD0002 

Proposal to Add Federal Telecommunications Service   Long Distance (FTS LD) 

Web Server Log Monitoring 

File System Utilization 

Web Server Auto Restart. 

Database Management/Monitoring including: 

Oracle 8i (Database Table Space Monitoring, Database Disk Monitoring, 

Database Sequence Monitoring, and Database Table Monitoring) 

SQL Server 7 and SQL 2000 (SQL Server Resource Usage Monitoring, 

Database Monitoring, Transaction Log Monitoring, SQL Server Lock 

Monitoring and SQL Server Process Monitoring). 

6.7.4.2 

Service Level Agreements (SLA) 

An industry leading SLA guarantees our backbone performance and reliability in 

writing. 

AT&T's goal is to ensure that, on average, no customer or backbone site is without 

service for more than two (2) hours per month. This translates to a monthly uptime of 

99.7 percent. This goal includes downtime resulting from scheduled and unscheduled 

maintenance activities and hardware, software and telecommunications failures.  

Scheduled maintenance activities are conducted during off peak hours with two (2) 

weeks notice. In the event that emergency unscheduled maintenance activities are 

required, AT&T follows pre established notification procedures to ensure that the 

Government is notified. 

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 

f:\mcghee\vol_1sec6d_r.doc 

I 6 115