Contract # GS00T01AHD0002 

Proposal to Add Federal Telecommunications Service   Long Distance (FTS LD) 

Load Capacity Testing is available on an individual incident basis or in packs of three 

or six to allow the Government to make changes and re test. Emergency load testing 

is also available, with 24 hour advance notice. 

6.7.13.1 Remote 

Customer 

Support Services On Demand 

Onsite Technician 

AT&T can provide extended management services to if the Government need 

additional support beyond the agreed upon management levels. This extended 

management service is called Remote Customer Support Services On Demand. 

Remote Customer Support Services on Demand, involves services performed at the 

request of a customer or an appointed representative. There are three levels of 

Remote Customer Support Services on Demand service   Level A, Level B, and 

Level C.  

6.7.13.1.1  Remote Customer Support Services on Demand Level A 

Remote Customer Support Services on Demand Level A is provided at no additional 

fee with managed hosting services (Remote Customer Support Services on Demand 

A is provided for a fee in a customer managed platform), and involves the most basic 

activities but without involvement of tools, equipment, physical labor, keyboard or 

other data input. The following types of tasks are examples of what are included in 

this service: 

Examples of Level A service include: 

Reboot of a server 

Pushing a button or switching a toggle 

Setting a dip switch 

Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 

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