Contract # GS00T01AHD0002 
Proposal to Add Federal Telecommunications Service   Long Distance (FTS LD) 
Power cycling (turning off and on a equipment) 
Securing cabling to connections 
Observing, describing or reporting or indicator lights or displaying 
information machines or consoles 
Basic observation and reporting on local environment to AT&T premises.  Remote Customer Support Services On Demand Level B 
Remote Customer Support Services On Demand Level B includes all the services of 
Level A and some basic operations pursuant to real time instructions by the 
Government. This level of service does not involve opening or moving equipment or 
any direct hardware or software interaction. Remote Customer Support Services On 
Demand Level B is provided for a fee. 
Examples of Level B service include: 
Running single, built in diagnostic equipment 
Typing commands on a keyboard console 
Changing pre labeled tapes  
Cable organization, ties or labels 
Modifying basic cable layout, such as Ethernet or Fiber Distributed Data 
Interface (FDDI) connections 
Non standard installation requirements. 
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 
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