3.5. TROUBLE TICKETS

CHAPTER 3. HOW DO I USE HOSTING CONTROLLER?

3.5

Trouble tickets

Trouble tickets are a way of sending a support request to your hosting administrator or Hosting Controller

whenever you have a problem. Trouble tickets are divided into two separate types:

  Personal   Tickets created by you about problems that you are having that only you can see. This is the

default setting when creating a ticket.

  General   Tickets created by you about problems that you are having that all other user of the same user

level can see. For example, a general ticket created by a reseller can be viewed by all other resellers as well.

Note: You can often find an answer your problem in the Hosting Controller help documentation. Refer to page

9 for more information.

3.5.1

Viewing personal tickets

Viewing your personal tickets allows you to view all the details of any ticket.

To view personal tickets:

1. Click on the Personal Tickets link in the Trouble Ticket menu.

2. There are 3 ways of viewing tickets:

(a) Enter the ID number of the ticket in the Enter Your Ticket Number Search field and click on the

button. This will open the required ticket automatically.

(b) Click on the ticket category from the available drop down list. This will display all of the tickets in

that particular category.

(c) Click on the column headings of the Ticket Listing table to sort the listed tickets by that column.

3. Click on the

button to view the details of the ticket.

Figure 3.31: Viewing a ticket

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