3.5. TROUBLE TICKETS

CHAPTER 3. HOW DO I USE HOSTING CONTROLLER?

Updating a ticket

You can update a ticket at any time. This may be a response to your hosting administrator or altering the details

of the original ticket you submitted.

To update a ticket:

1. Click on the Personal Tickets link in the Trouble Ticket menu.

2. Open the ticket that you want update. Refer to page 32 if you are having trouble finding the required ticket.

3. Underneath the Response the problem title, enter a short, descriptive title of the update in the Title

field and a detailed description of the update in the Detail field.

4. Click on the

button.

5. If you need to update the details of the ticket, click on the Solution by Email or Personal Solution tick

boxes as required. Refer to page 35 for more information.

Figure 3.32: Responding a ticket

Closing a ticket

You can close a ticket once you are satisfied that the problem has been resolved. This lets your hosting adminis 

trator know that there is no more problem and you are happy with the result.

To close a ticket:

1. Click on the Personal Tickets link in the Trouble Ticket menu.

2. Open the ticket that you want update. Refer to page 32 if you are having trouble finding the required ticket.

3. Click on the

button.

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