3.5. TROUBLE TICKETS

CHAPTER 3. HOW DO I USE HOSTING CONTROLLER?

Figure 3.33: Closing a ticket

3.5.2

Viewing general tickets

You can view general trouble tickets at any time. It is a good idea to check general tickets regularly, as they deal

with problems or issues that probably will affect you.

To view general tickets:

1. Click on the General Tickets link in the Trouble Ticket menu.

2. There are 3 ways of viewing tickets:

(a) Enter the ID number of the ticket in the Enter Your Ticket Number Search field and click on the

button. This will open the required ticket automatically.

(b) Click on the ticket category from the available drop down list. This will display all of the tickets in

that particular category.

(c) Click on the column headings of the Ticket Listing table to sort the listed tickets by that column.

3. Click on the radio button next to the required ticket and click on the

button to view the details of the

ticket.

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