3.5. TROUBLE TICKETS

CHAPTER 3. HOW DO I USE HOSTING CONTROLLER?

Deleting a ticket category

You can delete a ticket category when it is no longer required.

Note: All tickets within a category will be deleted when the category is deleted, if any still exist.

To delete a ticket category:

1. Click on the List Categories link in the Trouble Ticket menu.

2. Click on the Delete link next to the required category.

3. Confirm that you want to delete the account in the dialog box.

3.5.6

Creating a ticket category

You can create a new trouble ticket category whenever necessary, including it's name and description for your

clients.

To create a ticket category:

1. Click on the Add Categories link in the Trouble Ticket menu.

2. Enter the name and description of the category in the Category Name and Description fields.

3. Click on the

button.

Figure 3.39: Creating a ticket category

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