In January 2003, we acquired CyberRep, Inc. ( CyberRep ), which is included in our commercial segment.  CyberRep provides 
customer care and customer relationship management services for the telecommunications, wireless communications, 
technology, and consumer products industries. The transaction was valued at $42 million plus transaction costs. CyberRep's 
operating results are included in our consolidated financial statements from the effective date of the acquisition, January 1, 2003. 
We completed four other acquisitions during fiscal 2003, all of which were included in our state and local governments 
segment.   
Significant Developments   Fiscal Year 2002 
During fiscal 2002, we signed significant new contracts with new clients and incremental business with existing clients 
representing $478 million of annual recurring new revenue.  We acquired eight companies in fiscal year 2002, two of which 
serve our state and local segment, four of which serve our commercial segment, one of which serves our federal segment, 
and AFSA, which serves all three segments.  
In August 2001, we acquired IMS, a wholly owned subsidiary of Lockheed Martin Corporation, now known as ACS State 
and Local Solutions, for $825 million plus transaction costs.  ACS State and Local Solutions, with its principal offices 
located in Washington, D.C. and approximately 4,800 employees primarily throughout the United States, provides services 
to state and local government agencies in child support enforcement, welfare and community services, electronic toll 
collection, and other intelligent transportation services involving the trucking industry, photo enforcement of red light and 
speeding violations, parking management, and information technology outsourcing.  ACS State and Local Solutions' 
operating results are included in our consolidated financial statements from the effective date of the acquisition, August 1, 
2001. 
In August 2001, we acquired the business process outsourcing services unit of National Processing Company ( NPC ).  NPC 
provides healthcare claims processing, credit card application processing, and airline lift ticket processing. As part of the 
transaction, we acquired all of NPC's offshore operations in Jamaica, the Dominican Republic, Barbados and a majority of 
NPC's Mexican operations.  The transaction value was $43 million plus related transaction costs. NPC's operating results are 
included in our consolidated financial statements from the effective date of the acquisition, August 1, 2001. 
On October 10, 2001, we completed our offering of 18.4 million shares of our Class A common stock (adjusted for stock 
split).  The shares were issued at $40.50 per share yielding proceeds of $714.3 million (net of underwriters' fees and other 
costs), which were used to repay the $550 million 18 month interim credit facility incurred to fund the IMS acquisition and a 
portion of the amount outstanding under our revolving credit facility. 
In December 2001, we received an extension of our contract with the Department of Education for its Direct Student Loan 
program, our largest contract, through September 2006, with an option for extension through September 2007.  This extension 
has been protested by Sallie Mae, and their protest was upheld although our contract extension was not rescinded.  (See Item 1. 
Business. Federal Government. Business Process Outsourcing for further discussion of this contract.) 
In February 2002, we completed a two for one stock split of our outstanding Class A common stock and Class B common stock 
implemented in the form of a 100% stock dividend ( Stock Split ).  Each holder of record of our Class A common stock and 
Class B common stock as of the close of business on February 15, 2002 received an additional share of such stock held by them 
at that time. 
On March 15, 2002, we completed the redemption of our 4% Convertible Subordinated Notes due March 15, 2005 (the  4% 
Notes ).  Holders of all of the outstanding 4% Notes converted their 4% Notes to shares of our Class A common stock in 
accordance with Article XII of the Indenture dated as of March 20, 1998 between ACS and U.S. Trust Company of Texas, 
N.A., as trustee prior to the March 15, 2002 redemption date.  As a result of such conversions, approximately 10.8 million 
shares of our Class A common stock were issued to such holders. 
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