partial guarantors.  In addition, we obtained access to corporate aircraft at favorable rates in consideration of our guaranty.  
We had guaranteed up to approximately $11.5 million of the line of credit and our Chairman guaranteed up to approximately 
$17.5 million of the line of credit. 
In July 2002, our Chairman assumed in full our guaranty obligations to Citicorp and our guaranty to Citicorp was released in 
full.   Our minority preferred stock interest and warrants (with a recorded value of $100,000 at June 30, 2002) in DDH were 
cancelled.  We have no further ownership interest in DDH.  Our officers, other than the Chairman, are no longer directors of 
DDH. In the first quarter of fiscal year 2003, we purchased $1.0 million in prepaid charter flights at favorable rates from 
DDH.  As of June 30, 2003, we have $0.8 million remaining in prepaid flights with DDH.  During fiscal year 2003, we paid 
DDH approximately $0.5 million for maintenance services, chartered aircraft and equipment. 
In August 2001, we purchased a Challenger 600 aircraft from DDH for a purchase price of $8.5 million, which included 
interior and exterior refurbishment of the aircraft.  As of June 30, 2002, the purchase price for the aircraft was paid in full, 
and refurbishment was near completion.  The aircraft was delivered to us in the first quarter of fiscal year 2003. 
Disclosures about Contractual Obligations and Commercial Commitments as of June 30, 2003 (in thousands): 
Payments Due by Period 
Less than  
Contractual Obligations 
1 Year 
1 3 Years 
4 5 Years 
After 5 Years 
Long term debt 
$     494,690 
$         494,690 
Capital lease obligations 
Operating leases 
Total Contractual Cash 
$     850,249 
$           105,121 
$         625,832 
$         66,114 
$           53,182 
Amount of Commitment Expiration per Period 
Other Commercial 
Less than  
1 Year 
1 3 Years 
4 5 Years 
After 5 Years 
Standby letters of credit 
$    176,428 
$           176,428 
Surety Bonds  
Total Commercial 
$     479,110 
$           453,437 
$           25,661 
$                12 
We are obligated to make certain contingent payments to former shareholders of acquired entities upon satisfaction of certain 
contractual criteria.  As of June 30, 2003, the maximum aggregate amount of the outstanding contingent obligations is 
approximately $30.9 million. Upon satisfaction of the specified contractual criteria, any such payment would result in a 
corresponding increase in goodwill. 
Our Education Services business, which is included in our commercial segment, performs third party student loan servicing 
in the Federal Family Education Loan program ("FFEL") on behalf of various financial institutions.  At June 30, 2003, we 
serviced a FFEL portfolio of 1.3 million loans with an outstanding principal balance of more than $14.2 billion.  Some 
servicing agreements contain provisions that, under certain circumstances, require us to purchase the loans from the investor 
if the loan guaranty has been permanently terminated as a result of a loan default caused by our servicing error.  If defaults 
caused by us are cured during an initial period, any obligation we may have to purchase these loans expires.  Loans that we 
purchase may be subsequently cured; the guaranty reinstated and we repackage the loans for sale to third parties. 
We evaluate the collectibility of any purchased loans and establish a reserve for potential losses, or default liability reserve, 
through a charge to the provision for loss on defaulted loans purchased. The reserve is evaluated periodically and adjusted 
based upon management s analysis of the historical performance of the purchased loans. This reserve was approximately $4.2 
million at June 30, 2003.  



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